First steps

What to do right now

Most wildlife do best with quiet, warmth, and minimal handling. Use these steps while you wait for guidance.

1) Keep everyone safe

Wear gloves if possible. Keep children and pets away. If the animal is a rabies-vector species (bat, raccoon, skunk, fox), do not handleโ€”call a licensed professional.


2) Contain in a dark box

Place the animal in a ventilated cardboard box or pet carrier lined with a towel. Keep it in a warm, quiet place away from noise and lights.


3) Do not feed or give water

Feeding the wrong food or offering water can cause aspiration and serious harm. Wait for instructions from a rehabilitator.


4) Contact us for intake guidance

Intake is by appointment only (not a walk-in facility). Email is best; call if the situation is urgent.

Contact options

How to reach us

Choose the fastest option for your situation. Include your location, the species (if known), and a photo if you can safely take one.

Biologist in a nature park using a phone

Email (Best)

Send details and photos for guidance on next steps and eligibility. This is the slowest method and may not receive response until following day.

Person holding a small bird carefully

Phone (Most Preferred)

If the animal is actively bleeding, hit by a car, or in immediate danger, call. If we are unable to answer, please leave a clear detailed message.

Ecologist on fieldwork outdoors

Clinic drop-off

Drop-off is by appointment only. Weโ€™ll confirm timing and instructions after you contact us. We do NOT accept walk-ins.

Common questions

When in doubt, contact us. Weโ€™ll help you decide the safest next step.

Is this animal actually orphaned?

Not always. Many young animals are left alone while parents forage. If the animal is warm, quiet, and uninjured, observe from a distance before intervening.

What if I found a baby bird?

If itโ€™s a feathered fledgling hopping around, it may be learning to flyโ€”keep pets inside and watch from afar. If itโ€™s naked or injured, place it in a ventilated box and contact us.

What if the animal was hit by a car or attacked by a cat?

Contain it immediately in a dark box and contact us as soon as possible. Cat-related injuries can be life-threatening even when wounds look small.

Can I bring wildlife to you anytime?

Intake is by appointment only. Intake guidance is available Mondayโ€“Sunday, 8:00 AMโ€“6:00 PM (Aprilโ€“September). Contact us first so we can prepare.

Do you accept all species?

We specialize in eligible prey species and Virginia opossums. If we canโ€™t take a species, weโ€™ll try to connect you with an appropriate, licensed resource.

What information should I include when I contact you?

Your location, what happened, the animalโ€™s condition, and clear photos (if safe). Let us know if the animal is bleeding, cold, or has been in a catโ€™s mouth.